Trust is the foundation of Hire A Trade. Every feature, every policy, and every system we build starts with one question: does this keep our community safer?
Whether you're booking a service or providing one, we've built industry-leading safeguards into every layer of the platform.
Providers upload a government-issued ID and our team checks it. Pros who pass show an ID verified badge, so if something goes wrong we know who did the work. We also review the licences and certifications they upload.
Hire A Trade doesn't take payment for jobs: you agree the price with your provider and pay them directly. Ask for an itemised estimate in the app before work starts, so what you agreed is on record if anything goes wrong.
Only users who have completed a confirmed booking can leave a review. This prevents fake reviews and ensures every rating reflects a genuine experience.
Every account is scored for suspicious activity, such as repeated reports or unusual sign-in patterns, and high-risk accounts are flagged for our team to review.
Hire A Trade supports Time-based One-Time Password (TOTP) multi-factor authentication. Enable MFA in your account settings for an extra layer of security.
All communication happens within Hire A Trade's built-in chat. Keeping conversations on-platform protects both parties and provides a record for dispute resolution.
Critical account actions — logins, password changes, financial events, and admin actions — are recorded in tamper-evident audit logs for full accountability.
Our team approves every provider before they can list services, and checks the IDs, licences and certifications they upload.
Paying your provider
Hire A Trade doesn't take or hold your money. You book for free and pay your provider directly once the job is done. No job done, nothing paid.
Book for free
Request a time with a provider. Nothing is charged.
Service is performed
The provider completes the work as agreed.
Pay the provider
Once the job is done, pay your provider directly.
Issue? Report it
If something goes wrong, report it from the booking and our team will step in.
You don't pay until the work is done, so a provider who doesn't show up never has your money. Report them and we'll act on it.
Premium subscriptions are paid on our payment partners’ PCI-compliant hosted pages, so card numbers never touch our servers.
Our AI risk-scoring system watches account activity in real time, flagging anomalies before they affect you.
Community standards
Hire A Trade is a community of professionals and consumers who hold each other to a high standard. These guidelines ensure everyone has a safe, respectful experience.
Respectful conduct
Treat all users with respect and professionalism in every interaction.
On-platform only
Keep bookings and messages within Hire A Trade so there is a record if something goes wrong.
Honest profiles
Provide accurate, truthful information on profiles, portfolios, and service listings.
Genuine reviews
Only leave reviews for services you actually received. Fake reviews are strictly prohibited.
No circumvention
Do not attempt to conduct business outside Hire A Trade with users you discovered here.
Report violations
Help us keep the community safe by reporting suspicious behavior to our support team.
Violations of community guidelines may result in content removal, account suspension, or permanent termination depending on severity.
Encountered inappropriate behavior, a suspicious listing, or a safety concern? Our support team is here to help.
Contact supportAll reports are reviewed within 48 hours. We take every report seriously.