Cancellation Policy

1. How payment works

Hire A Trade doesn't take payment for jobs. Payment will be made directly to the service provider upon completion of the job. Because we never hold your money, there is nothing for Hire A Trade to refund when a booking is cancelled.

2. Cancelling a booking

For Consumers

• 24+ hours notice: Cancel from the booking page at any time up to 24 hours before the start time.
• Less than 24 hours notice: You can still cancel, but your provider has kept that time for you, so please tell them as soon as you can. Repeated late cancellations may limit your account.
• New time proposed by the provider: If your provider asks to move your booking and the new time doesn't suit you, you can cancel however close to the start it is.
• No-show: If you aren't there for the scheduled job, your provider may mark the booking as a no-show.

For Providers

• Cancelling a booking: Cancel as early as you can. Frequent cancellations may lead to account penalties or suspension.
• No-show: Customers can report a provider who doesn't turn up from the booking page.

3. Deposits and payments to providers

If you paid a provider a deposit or any part of the price before the job, getting it back is between you and the provider, under what you agreed. Ask for a receipt whenever you pay.

Problems with the work

If the work wasn't done as described, report it from the booking page. Our support team reviews every report and can warn, suspend or remove a provider, but can't reverse a payment made directly to them.

4. Premium for providers

Providers can cancel Premium at any time from the Premium page. It stays active until the end of the period already paid for, and that period isn't refunded unless the law requires it.

5. Contact Us

For any questions about cancellations, please contact our support team at our support page.